Refund Policy

We want to work with you to make sure that we get things right the first time!  If you have any questions regarding a product on our site, or are looking to customize an item, please feel free to drop us a line and we'll be happy to discuss and provide assistance. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at kimbervalleyfarms@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Unfortunately, we cannot accept returns on custom items, sale items or gift cards.  Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are returning an item, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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